Contact Center Suite
Q-Suite is a robust and advanced contact center software suite developed ground up for Asterisk. With a rich development background in Computer Telephony Integration (CTI), Indosoft has invested many years in developing this unique, scalable and powerful contact center ACD for Asterisk. Q-Suite is a perfect complement to Asterisk and provides rich ACD functionality, including Skills Based Routing, Queue Prioritization, Mobile Agents, Hot Desking, Real-time Queue Overflow Management, Real-time Supervisor Alerts, Detailed CDR with Call and Agent activity, and Real-time and Statistical Reporting.
It has versatile in-built tools like the Visual Call Flow (IVR and Dialplan) Builder and the Agent-Customer Interaction Script Builder to build out powerful contact center functionality.
Q-Suite comes with a compliant Dialer and a rich campaign management software to provide Predictive, Preview and Progressive Dialing. Q-Suite for Asterisk is a superior multi-tenant call center software that effectively combines with Asterisk, the leading edge hybrid PBX, to provide the most advanced IP enabled contact center technology platform.