Contact Center Software
Q-Suite is a robust, feature-rich and scalable contact center software suite for Asterisk built to leverage the technology stack of Asterisk, Linux, MySQL and Apache. Q-Suite delivers an extremely powerful and compelling next generation IP enabled contact center platform at considerable cost savings.
Q-Suite is a multi-tenant software available for both Cloud and Premise-based contact centers. Inbound call center operations will appreciate Q-Suite’s powerful and flexible ACD which provides Skills Based Routing, Queue Prioritization, Virtual/Personal Queues, Agent Hot-Desking and Customizable IVR. Outbound call center operation will benefit from Q-Suite’s efficient self-pacing Predictive Dialer along with Preview and Progressive dialing for multiple concurrent outbound campaigns. Q-Suite has an inbuilt Script Builder for developing powerful agent-customer interaction scripts and a Dialplan Builder to develop powerful IVR. Q-Suite tools are easy to manage and meet the most complex call center software requirements.