Unified Communications for Contact Centers

Deploying an Asterisk based VoIP call center technology platform with Q-Suite brings tremendous cost savings and the added benefit of unified communications for your contact center. A common network of voice and data based on a unified communications customer contact platform will handle voice, e-mail, text (SMS) and chat. Unifying communications provides "Presence" and the opportunity to virtualize contact center operations.

Presence is important to provide other forms of customer contact like Chat, E-Mail and Texting. Virtualization allows for setup and use of managed contact center services. These features increase productivity and reduce cost of operation.

Q-Suite is a unified communication contact center software for Asterisk for both premise and cloud based managed hosted services. This feature rich, out of the box call center software meets the most demanding requirements of modern contact center operations, taking full advantage of the technology stack of Linux, Asterisk, Apache and MySQL.  Q-Suite provides Web API to integrate different media into its queues and intelligent skills based routing.