Social Media Integration
Q-Suite can provide customized integration of the contact center suite to observe and respond to "chatter" in the Social Media network Twitter by monitoring key words and phrases. These searches can be real time monitoring of keywords on social media like Twitter, narrowing parameters to optimally respond to the relevent chatter.
Social Media integration can be geared towards tracking of conversations and instances which are relevant to the products and services associated with the customer contact center operations. After applying suitable business analytics, the organization can decide on the follow-up engagement by either joining or rebutting through meaningful engagement.
Organizations can also pro-actively broadcast activities, events and corrective measures to engage and influence the social network.