Managed Contact Center Services
Q-Suite offers a great opportunity for Hosting Service Providers and CLEC (Local Exchange Carriers) to enter into managed contact center services. It is designed as multi-tenant platform, uses Asterisk and offers High Availability and Call survival. It is an incredibly feature-rich call center software, offering almost every feature you would want for your managed services, while setting up an unified multi-channel Asterisk based contact center solution.
Designed to scale and grow effortlessly over multiple Asterisk servers, it is architected to allow distributed setup with ease. This allows setting up managed services for both on-premise and Cloud based contact center installations as the situation might dictate.
Hosted Service providers can benefit from its ready integration options to off-line network call recording products like Orecx, Workforce Management, Text to Speech (TTS) and Automatic Speech Recognition (ASR) engines. Its ability to add themes to generate your look and feel for Admin and Agent portal allows you to brand your managed services.
Convergence of Voice and Data is creating a unqiue window to enter managed services for call centers. Q-Suite for Asterisk is a game-changing contact center suite with its powerful ACD with skills based routing and efficient self pacing predictive dialer. Its web services API and in-built tool-sets for IVR and Script building make it a complete contact center platform out-of-the-box.