Q-Suite SDK for CTI Integration
Q-Suite API for CTI Integration
Q-Suite offers a comprehensive API library for CTI integration using Asterisk PBX. This library allows easy integration of Computer telephony, ACD, Phone services and Dialer capabilities into your custom applications like CRM and ERP to build Call work flow, provide Call pop-ups and Call control as well as incorporate sophisticated Computer Telephony features into your application with Asterisk as the underlying PBX platform.
Q-Suite API for CTI integration to Asterisk is available in .NET, XML and Socket libraries. These libraries provide an elegant way to incorporate and unleash the power of Q-Suite, with its advanced ACD and Dialer to compliment Asterisk, the IP telephony leader.
Q-Suite XML API for Integration to Contact Center ACD and Dialer
Q-suite is a contact center software with advanced ACD and Dialer capabilities built for Asterisk telephony platform. It is a scalable multi-tenant ACD, Dialer and PBX interface with exhaustive CTI capabilities. Its XML API allows external software and CRM applications to seamlessly integrate to Q-Suite. Data integration can be accomplished through XML based calls to Q-Suite. With the convergence of CRM and ACD/Dialer platform, this standards driven API interface will provide access over many aspects of automation and integration of Setup and Management Services as well.
Q-Suite .NET API
Q-Suite .NET API for CTI Integration allows Organizations to build ACD/Dialer functions into Custom Agent Screens Windows applications and Consoles using Q-Suite Call Center ACD. This is an elegant way to build IP enabled applications using Asterisk, the next generation hybrid telephony. The XML API library can be accessed by .NET XML-RPC client to integrate and automate services to existing Web Applications and Services for the management and maintenance of the platform.
Q-Suite Socket API
Socket API allows direct communication with Q-Suite CTI library and can be used to build wrappers for other language API Interface libraries like Java. The .NET library is a wrapper on the Socket library and provides a convenient way to bring ACD, Dialing and Phone service functionalities to your application and take advantage of Asterisk IP telephony platform.
CTI Integration to ACD for Asterisk
The CTI Interface library provides rich ACD functionality to handle Call Work-flow, Queue Management and Notification, Agent Management and Notification, Agent and Queue Presence as well as phone service features like transfers (Blind, Conference and Consultative), Call park, Call retrieve and conference rooms. Q-Suite ACD is ideally suited for both high volume contact centers requiring automation efficiency in handling calls, like Customer Service, as well as lower volume specialized customer contact centers, which require agility and unique responses like help-lines and hot-desks.
Asterisk CTI Integration to Dialer for Asterisk
Advanced dialer with predictive, progressive and preview mode, customizable wrap-codes, effective list management and good reporting are essential for any outbound call center. Q-Suite API library will provide all the required interface access to take advantage of its rich Dialer functionalities. If you have a mature and established CRM platform and are looking at CTI integration to your CRM software with Asterisk, Q-Suite CTI library presents a unique opportunity to incorporate mature dialer and outbound customer contact capabilities of Q-Suite ACD and phone service capabilities of Asterisk.