Reporting (Real-time and Historical) for Call Centers
Gain visibility into the daily operations of the contact center with the comprehensive suite of reports available right out-of-the-box within the contact center software. Q-Suite delivers a standard selection of detailed real-time and historical reports to measure overall performance of your call center.
Agent performance, lead performance, queue performance and media cost performance can be easy monitored, allowing administrators to make informed decisions. Q-Suite provides comprehensive cradle to grave data for all calls with detailed CDR and Call History, from a call center reporting perspective. Reports are based on granular data collected and retained by the system with full call analytics for Agent, Queue and ACD performance.