Next Generation Asterisk based Call Centers driven by Q-Suite
We are witnessing a critical change in the operations of contact centers, with the convergence of TDM and VoIP and the unification of multimedia services like E-Mail, SMS, Chat and Social Media. Most of us understand the importance of acquiring new generation contact center technology platform for improving productivity. Indeed, successfully migrating to a superior contact center platform is a competitive differentiator that will determine future success.
Q-Suite offers a very high-end call center ACD and Dialer software solution for Asterisk PBX, delivering full-Functionality requirement to customer contact operations, right out of the box. It is feature-rich, scalable, and comes with a powerful set of API for CTI Integration. It also provides complete Web services API for admin management integration. The detailed reporting capabilities is bound to satisfy the functional requirements of most advanced call centers. With Q-Suite, you can switch to Asterisk with the right contact center technology solution and migrate seamlessly to IP telephony. The High Availability (HA) option with Call Survival, ensures that you do not lose existing calls due a single failure.
Whether you are an Enterprise looking to migrate to Asterisk or a Technology Solutions Provider looking to White label an IP based contact center solution, Q-Suite is an ideal choice. If you are trying to build an Asterisk based hosted call center platform in the Cloud, look no further than the multi-tenant Q-Suite. With a sophisticated ACD for Asterisk and a compliant Predictive dialer, Q-Suite offers a robust and flexible platform using the technology stack of Linux, MySQL, Apache and Asterisk. The API for CTI Integrations allows you to build your own front-end. The Web services API allows tight integration with other applications and CRM. The immense functionality offered by Q-Suite will complement the versatile Asterisk telephony engine to provide the most powerful and cost effective contact center technology platform.